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FAQ

Where Are You Located?

Our corporate office is located at 201 Saint Charles Avenue, one block from the world-famous French Quarter of New Orleans! The address is 201 Saint Charles Avenue, Suite 2500. New Orleans LA 70130. ATTN: Chad Valiant (Founder & CEO).

What Is Rodifer Animation Company?

Rodifer Animation Company is a limited liability company registered in the state of Louisiana in the Summer of 2016. Our business model consists of several stages. The first stage is our retail stage, in which we created the retail store for Chester Leo: The Puppy Dog! Chester Leo is our first major character!

The second stage is publishing, in which the first book of The Chester Leo: The Puppy Dog! book series is released. The third and final stage for 2019 and beyond, is animated film stage. Hence, the name Rodifer Animation Company.

How Can I Contact Your Company?

You may contact us via email at hello@rodifer.com, or through our support page. We will respond to your email on the same business day, if your email is sent before 2pm CST. In addition, we have a live chat feature available M-T from 2pm - 6pm CST, and 9:00 - 5:00 p.m. CST on Fridays.

FAQ - Ordering A Product

All of our products are custom made and printed to order based on your specifications. The product, color, design, size (if applicable), are printed through our printing partners in the United States. We work with some of the best names in the industry, some of whom have worked with Vista Print, and Cannon USA. This ensures that you receive the highest quality product available.
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How Long Is The Printing Process?
 
Most of our items are printed very fast: within 2 business days.
Our approximate printing time frames are as follows, with shipping times in parenthesis:
Posters (Framed & Unframed): 1-2 business days (3 Business Day Shipping)
Mugs: 1-2 business days (3 Business Day Shipping)
Phone Cases: 1-2 business days (3 Business Day Shipping)
Single-Sided Totes: 1-2 business days (3 Business Day Shipping)

Canvas Wall Art: 1-2 business days (3 Business Day Shipping)

Back to School Collection Coming in July of 2017:

Apparel: 2-4 business days (3 to 5 Business Day Shipping)
Blankets & Duvet Covers: 4-5 business days (4 to 6 Business Day Shipping)
Shower Curtains, Pet Beds & Everything Else: 4-5 business days (4 to 6 Business Day Shipping)


What Shipping Method Do You Use?

Most of our items are shipped via USPS Priority Mail, USPS 3-Day Delivery, and UPS & FedEx Ground. 

Are Tracking Numbers Provided?

Absolutely! When your items ship, we will email you a shipping confirmation, along with relevant tracking numbers. 

Do You Ship Worldwide?

We ship to all fifty states.

FAQ - Payment

How Are Credit Card Transactions Processed?

All credit card transactions are powered by our hosting company Shopify, which hosts over 400,000 ecommerce sites wordwide. Shopify uses state of the art security to ensure that your credit card transactions are safe. You can learn more at: https://www.shopify.com/pci-compliant

 

What Is Your Return Policy? 

We offer a 14 day return policy, which offers a full refund or replacement for any items that are damaged or defective. Day one begins the day after you receive your merchandise.

Please contact customer service at hello@rodifer.com, or contact us via our support page for a full refund or exchange.